Rules of conduct
Code of practice / Rules of conduct
ANGECO demands a high level on quality, good practices and professionalism of all its partners.
The Rules of Conduct are to be followed by all members of the association and are a necessary condition to be part of it.
See rules
ANGECO demands a high level on quality, good practices and professionalism of all its partners.
Obligations with the debtors
- Not to claim any more that the contractual amount of the sums and legally awed.
- To identify clearly, without ambiguity an without another personality or representation assuming.
- To respect the persons and his private life.
- To get that the debtor is liquidated as soon as possible.
- To answer to the demands of information about the obligations.
- To use a simple and understandable language.
- To act always within the legal framework.
Obligations with the clients
- Liquidation of the quantities received in the stablished period.
- The competence and morality of his collaborators.
- The confidentiality of the received informations.
- The application of the agreed tariffs.
- The surrender to regulate of bills with regard to the execution of the received mandate.
- The development of his negotiations inside the instructions, limits and strategies that they have resolved themselves.
- To act always inside the in force regulation.
FENCA CODE OF CONDUCT GUIDELINES
National associations and his members shall:
- Work in accordance with the laws and rules of their respective countries.
- Comply with all european and national data protection laws.
National associations shall ensure:
- That all enquires to the association are dealt with promptly and truthfully.
- That only properly licensed agencies are accepted into their association.
that there is a code of practice for their members and ensure that the code is complied with by their members. - That basic rules exist for contacts between their members agencies and those agencies’ clients.
- That member agencies maintain confidentiality about all information concerning clients and debtors.
- That a complaints procedure exists within their associations for debtors and clients and that complaints are promptly and properly investigated.