Rules of conduct

Code of practice / Rules of conduct

ANGECO demands a high level on quality, good practices and professionalism of all its partners.

The Rules of Conduct are to be followed by all members of the association and are a necessary condition to be part of it.
See rules

Not to claim any more that the contractual amount of the sums and legally awed.
To identify clearly, without ambiguity an without another personality or representation assuming.
To respect the persons and his private life.
To get that the debtor is liquidated as soon as possible.
To answer to the demands of information about the obligations.
To use a simple and understandable language.
To act always within the legal framework.

Liquidation of the quantities received in the stablished period.
The competence and morality of his collaborators.
The confidentiality of the received informations.
The application of the agreed tariffs.
The surrender to regulate of bills with regard to the execution of the received mandate.
The development of his negotiations inside the instructions, limits and strategies that they have resolved themselves.
To act always inside the in force regulation.

National associations and his members shall:

National associations shall ensure:

That all enquires to the association are dealt with promptly and truthfully.
That only properly licensed agencies are accepted into their association.
that there is a code of practice for their members and ensure that the code is complied with by their members.
That basic rules exist for contacts between their members agencies and those agencies’ clients.
That member agencies maintain confidentiality about all information concerning clients and debtors.
That a complaints procedure exists within their associations for debtors and clients and that complaints are promptly and properly investigated.